‘It’s our place to improve yours’ isn’t just something Crosland says, it’s what we deliver each and every day. To support our mission of customer service excellence, we provide our associates with extensive internal training programs. Our site associates have both the knowledge and tools to assist our residents with any questions and property concerns that may arise. In fact, all Crosland communities offer 24/7 on-call maintenance for emergencies. Requests can be made via phone or through our convenient online service request form.
Crosland prides itself on ‘Signature Placemaking’ – no two properties are the same. As a result, services vary from community to community. Features may include package acceptance, out-of-town services, washer and dryer rental options, bicycle rentals, guest suite rentals, a lending library of books, videos and DVDs and more. Crosland is a customer service-oriented company that believes actions speak louder than words.
